{"id":11,"date":"2026-09-01T17:51:11","date_gmt":"2026-09-01T15:51:11","guid":{"rendered":"https:\/\/www.kafone.eu\/?page_id=11"},"modified":"2026-09-01T17:51:11","modified_gmt":"2026-09-01T15:51:11","slug":"reklamace","status":"publish","type":"page","link":"https:\/\/www.kafone.eu\/cs\/reklamace\/","title":{"rendered":"Reklamace"},"content":{"rendered":"<p>M\u00e1 zbo\u017e\u00ed vadu? Reklamaci uplatn\u00edte formul\u00e1\u0159em n\u00ed\u017e. P\u0159ijet\u00ed v\u00e1m hned potvrd\u00edme e-mailem a reklamaci vy\u0159\u00edd\u00edme nejpozd\u011bji do 30 dn\u016f.<\/p>\n<h2>Kdy reklamace a kdy odstoupen\u00ed od smlouvy<\/h2>\n<p>Jsou to dv\u011b r\u016fzn\u00e9 v\u011bci a \u0159\u00edd\u00ed se jin\u00fdm z\u00e1konem:<\/p>\n<ul>\n<li><strong>Reklamace<\/strong> je pro zbo\u017e\u00ed, kter\u00e9 m\u00e1 vadu \u2014 je po\u0161kozen\u00e9, zka\u017een\u00e9 nebo neodpov\u00edd\u00e1 popisu. Na to je formul\u00e1\u0159 na t\u00e9hle str\u00e1nce.<\/li>\n<li><strong>Odstoupen\u00ed od smlouvy<\/strong> je pro zbo\u017e\u00ed bez vady, kter\u00e9 si prost\u011b nechcete nechat. M\u00e1te na n\u011b 14 dn\u016f od p\u0159evzet\u00ed a nemus\u00edte uv\u00e1d\u011bt d\u016fvod \u2014 <a href=\"http:\/\/www.kafone.eu\/cs\/odstoupeni-od-smlouvy\/\">vy\u0159\u00edd\u00edte ho tady<\/a>.<\/li>\n<\/ul>\n<h2>Na co si d\u00e1t pozor u k\u00e1vy<\/h2>\n<p>K\u00e1vu pos\u00edl\u00e1me v neporu\u0161en\u00e9m obalu od v\u00fdrobce. \u26a0 U potravin plat\u00ed, \u017ee po otev\u0159en\u00ed ochrann\u00e9ho obalu u\u017e zbo\u017e\u00ed nelze vr\u00e1tit bez vady z hygienick\u00fdch d\u016fvod\u016f \u2014 vadn\u00e9 zbo\u017e\u00ed ale reklamovat m\u016f\u017eete v\u017edycky, otev\u0159en\u00e9 i neotev\u0159en\u00e9.<\/p>\n<p>Vadou nen\u00ed b\u011b\u017en\u00e9 st\u00e1rnut\u00ed k\u00e1vy ani to, \u017ee v\u00e1m chu\u0165ov\u011b nesedla. Vadou je, kdy\u017e je k\u00e1va zka\u017een\u00e1, obal po\u0161kozen\u00fd nebo dostanete n\u011bco jin\u00e9ho, ne\u017e jste si objednali.<\/p>\n<h2>Uplatnit reklamaci<\/h2>\n\t<form class=\"kfr-form\" method=\"post\" action=\"https:\/\/www.kafone.eu\/wp-admin\/admin-post.php\">\n\t\t<input type=\"hidden\" name=\"action\" value=\"kfr_submit\">\n\t\t\t\t<input type=\"hidden\" name=\"kfr_from\" value=\"https:\/\/www.kafone.eu\/cs\/wp-json\/wp\/v2\/pages\/11\">\n\t\t<input type=\"hidden\" name=\"kfr_trh\" value=\"cs\">\n\t\t<input type=\"hidden\" id=\"kfr_nonce\" name=\"kfr_nonce\" value=\"703c9c0ea3\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/cs\/wp-json\/wp\/v2\/pages\/11\" \/>\t\t\t\t<div style=\"position:absolute;left:-9999px\" aria-hidden=\"true\">\n\t\t\t<label>Web<input type=\"text\" name=\"kfr_website\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n\t\t<\/div>\n\n\t\t<p class=\"kfr-uvod\">M\u00e1 zbo\u017e\u00ed vadu? Popi\u0161te n\u00e1m ji t\u00edmhle formul\u00e1\u0159em. P\u0159ijet\u00ed v\u00e1m hned potvrd\u00edme e-mailem a vy\u0159\u00edd\u00edme ji nejpozd\u011bji do 30 dn\u016f.<\/p>\n\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_order\">\u010c\u00edslo objedn\u00e1vky *<\/label>\n\t\t\t<input type=\"text\" id=\"kfr_order\" name=\"kfr_order\" required>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_zbozi\">Kter\u00e9 zbo\u017e\u00ed reklamujete *<\/label>\n\t\t\t<input type=\"text\" id=\"kfr_zbozi\" name=\"kfr_zbozi\" required>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_vada\">Popis vady *<\/label>\n\t\t\t<textarea id=\"kfr_vada\" name=\"kfr_vada\" rows=\"5\" required><\/textarea>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_zpusob\">Jak si p\u0159ejete reklamaci vy\u0159\u00eddit *<\/label>\n\t\t\t<select id=\"kfr_zpusob\" name=\"kfr_zpusob\" required>\n\t\t\t\t<option value=\"\">\u2014<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"oprava\">Opravu zbo\u017e\u00ed<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"vymena\">V\u00fdm\u011bnu za nov\u00e9<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"sleva\">P\u0159im\u011b\u0159enou slevu<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"vraceni\">Vr\u00e1cen\u00ed pen\u011bz<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_jmeno\">Jm\u00e9no a p\u0159\u00edjmen\u00ed *<\/label>\n\t\t\t<input type=\"text\" id=\"kfr_jmeno\" name=\"kfr_jmeno\" required>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_email\">E-mail pro vyrozum\u011bn\u00ed *<\/label>\n\t\t\t<input type=\"email\" id=\"kfr_email\" name=\"kfr_email\" required\n\t\t\t\tplaceholder=\"vas@email.cz\">\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_telefon\">Telefon<\/label>\n\t\t\t<input type=\"tel\" id=\"kfr_telefon\" name=\"kfr_telefon\">\n\t\t<\/div>\n\n\t\t<button type=\"submit\" class=\"kfr-odeslat\">Odeslat reklamaci<\/button>\n\t<\/form>\n\t\n<h2>Co bude d\u00e1l<\/h2>\n<ol>\n<li>Hned po odesl\u00e1n\u00ed dostanete e-mailem potvrzen\u00ed s t\u00edm, co jste uvedli a do kdy reklamaci vy\u0159\u00edd\u00edme.<\/li>\n<li>Ozveme se v\u00e1m a domluv\u00edme, jak zbo\u017e\u00ed doru\u010dit zp\u011bt, pokud to bude pot\u0159eba.<\/li>\n<li>Nejpozd\u011bji do 30 dn\u016f dostanete e-mailem vyrozum\u011bn\u00ed o vy\u0159\u00edzen\u00ed.<\/li>\n<\/ol>\n<p>Podrobn\u00e9 podm\u00ednky odpov\u011bdnosti za vady najdete v <a href=\"http:\/\/www.kafone.eu\/cs\/obchodni-podminky\/\">obchodn\u00edch podm\u00ednk\u00e1ch, \u010dl\u00e1nek 7<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00e1 zbo\u017e\u00ed vadu? Reklamaci uplatn\u00edte formul\u00e1\u0159em n\u00ed\u017e. P\u0159ijet\u00ed v\u00e1m hned potvrd\u00edme e-mailem a reklamaci vy\u0159\u00edd\u00edme nejpozd\u011bji do 30 dn\u016f. Kdy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.kafone.eu\/cs\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kafone.eu\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kafone.eu\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kafone.eu\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kafone.eu\/cs\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/www.kafone.eu\/cs\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":772,"href":"https:\/\/www.kafone.eu\/cs\/wp-json\/wp\/v2\/pages\/11\/revisions\/772"}],"wp:attachment":[{"href":"https:\/\/www.kafone.eu\/cs\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}