{"id":778,"date":"2026-09-01T17:54:41","date_gmt":"2026-09-01T15:54:41","guid":{"rendered":"http:\/\/www.kafone.eu\/cs\/maengelruege\/"},"modified":"2026-09-01T17:54:41","modified_gmt":"2026-09-01T15:54:41","slug":"maengelruege","status":"publish","type":"page","link":"https:\/\/www.kafone.eu\/de\/maengelruege\/","title":{"rendered":"M\u00e4ngelr\u00fcge"},"content":{"rendered":"<p>Ist die Ware mangelhaft? Melden Sie den Mangel mit dem Formular unten. Den Eingang best\u00e4tigen wir Ihnen sofort per E-Mail.<\/p>\n<h2>M\u00e4ngelr\u00fcge oder R\u00fccktritt vom Vertrag<\/h2>\n<p>Das sind zwei verschiedene Dinge:<\/p>\n<ul>\n<li>Eine <strong>M\u00e4ngelr\u00fcge<\/strong> betrifft mangelhafte Ware \u2014 besch\u00e4digt, verdorben oder nicht wie beschrieben. Daf\u00fcr ist das Formular auf dieser Seite.<\/li>\n<li>Der <strong>R\u00fccktritt vom Vertrag<\/strong> betrifft einwandfreie Ware, die Sie einfach nicht behalten m\u00f6chten. Daf\u00fcr haben Sie vierzehn Tage ab Erhalt und brauchen keinen Grund zu nennen \u2014 <a href=\"http:\/\/www.kafone.eu\/de\/ruecktrittsbelehrung\/\">hier entlang<\/a>.<\/li>\n<\/ul>\n<h2>Was bei Kaffee zu beachten ist<\/h2>\n<p>Kaffee versenden wir in der unge\u00f6ffneten Schutzverpackung des Herstellers. Wurde diese Versiegelung entfernt, ist ein R\u00fccktritt aus Hygienegr\u00fcnden ausgeschlossen \u2014 <strong>mangelhafte Ware k\u00f6nnen Sie jedoch immer reklamieren<\/strong>, ge\u00f6ffnet wie unge\u00f6ffnet.<\/p>\n<p>Kein Mangel ist das \u00fcbliche Altern des Kaffees oder dass Ihnen der Geschmack nicht zusagt. Ein Mangel liegt vor, wenn der Kaffee verdorben, die Verpackung besch\u00e4digt ist oder Sie etwas anderes erhalten haben, als Sie bestellt hatten.<\/p>\n<h2>Mangel melden<\/h2>\n\t<form class=\"kfr-form\" method=\"post\" action=\"https:\/\/www.kafone.eu\/wp-admin\/admin-post.php\">\n\t\t<input type=\"hidden\" name=\"action\" value=\"kfr_submit\">\n\t\t\t\t<input type=\"hidden\" name=\"kfr_from\" value=\"https:\/\/www.kafone.eu\/de\/wp-json\/wp\/v2\/pages\/778\">\n\t\t<input type=\"hidden\" name=\"kfr_trh\" value=\"de\">\n\t\t<input type=\"hidden\" id=\"kfr_nonce\" name=\"kfr_nonce\" value=\"703c9c0ea3\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/de\/wp-json\/wp\/v2\/pages\/778\" \/>\t\t\t\t<div style=\"position:absolute;left:-9999px\" aria-hidden=\"true\">\n\t\t\t<label>Web<input type=\"text\" name=\"kfr_website\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n\t\t<\/div>\n\n\t\t<p class=\"kfr-uvod\">Ist die Ware mangelhaft? Bitte beschreiben Sie den Mangel in diesem Formular. Wir best\u00e4tigen Ihnen den Eingang umgehend per E-Mail.<\/p>\n\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_order\">Bestellnummer *<\/label>\n\t\t\t<input type=\"text\" id=\"kfr_order\" name=\"kfr_order\" required>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_zbozi\">Welche Ware reklamieren Sie *<\/label>\n\t\t\t<input type=\"text\" id=\"kfr_zbozi\" name=\"kfr_zbozi\" required>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_vada\">Beschreibung des Mangels *<\/label>\n\t\t\t<textarea id=\"kfr_vada\" name=\"kfr_vada\" rows=\"5\" required><\/textarea>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_zpusob\">Wie soll der Mangel behoben werden *<\/label>\n\t\t\t<select id=\"kfr_zpusob\" name=\"kfr_zpusob\" required>\n\t\t\t\t<option value=\"\">\u2014<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"oprava\">Reparatur der Ware<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"vymena\">Umtausch gegen neue Ware<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"sleva\">Angemessene Preisminderung<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"vraceni\">R\u00fcckerstattung<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_jmeno\">Vor- und Nachname *<\/label>\n\t\t\t<input type=\"text\" id=\"kfr_jmeno\" name=\"kfr_jmeno\" required>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_email\">E-Mail f\u00fcr die Benachrichtigung *<\/label>\n\t\t\t<input type=\"email\" id=\"kfr_email\" name=\"kfr_email\" required\n\t\t\t\tplaceholder=\"ihre@email.at\">\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_telefon\">Telefon<\/label>\n\t\t\t<input type=\"tel\" id=\"kfr_telefon\" name=\"kfr_telefon\">\n\t\t<\/div>\n\n\t\t<button type=\"submit\" class=\"kfr-odeslat\">M\u00e4ngelr\u00fcge absenden<\/button>\n\t<\/form>\n\t\n<h2>Wie es weitergeht<\/h2>\n<ol>\n<li>Direkt nach dem Absenden erhalten Sie eine Best\u00e4tigung mit Ihren Angaben.<\/li>\n<li>Wir melden uns bei Ihnen und stimmen ab, wie die Ware gegebenenfalls zur\u00fcckkommt.<\/li>\n<li>\u00dcber das Ergebnis informieren wir Sie per E-Mail.<\/li>\n<\/ol>\n<p>Die Einzelheiten der Gew\u00e4hrleistung finden Sie in den <a href=\"http:\/\/www.kafone.eu\/de\/agb\/\">Allgemeinen Gesch\u00e4ftsbedingungen<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Ist die Ware mangelhaft? Melden Sie den Mangel mit dem Formular unten. Den Eingang best\u00e4tigen wir Ihnen sofort per E-Mail. [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-778","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.kafone.eu\/de\/wp-json\/wp\/v2\/pages\/778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kafone.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kafone.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kafone.eu\/de\/wp-json\/wp\/v2\/comments?post=778"}],"version-history":[{"count":0,"href":"https:\/\/www.kafone.eu\/de\/wp-json\/wp\/v2\/pages\/778\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.kafone.eu\/de\/wp-json\/wp\/v2\/media?parent=778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}