{"id":709,"date":"2026-08-30T12:06:06","date_gmt":"2026-08-30T10:06:06","guid":{"rendered":"http:\/\/www.kafone.eu\/cs\/reklamacny-poriadok\/"},"modified":"2026-09-06T22:51:24","modified_gmt":"2026-09-06T20:51:24","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/www.kafone.eu\/sk\/reklamacny-poriadok\/","title":{"rendered":"Reklama\u010dn\u00fd poriadok"},"content":{"rendered":"<p><strong>GOOD BRANDS s.r.o.<\/strong>, I\u010cO 02397641, t\u0159\u00edda Kpt. Jaro\u0161e 1929\/10, \u010cern\u00e1 Pole, 602 00 Brno, \u010cesk\u00e1 republika pre internetov\u00fd obchod <strong>www.kafone.eu<\/strong><\/p>\n<p><strong>Platn\u00e9 od:<\/strong> 1. 9. 2026<\/p>\n<hr>\n<h3>1. \u00davodn\u00e9 ustanovenie<\/h3>\n<p>Tento reklama\u010dn\u00fd poriadok upravuje sp\u00f4sob a podmienky uplatnenia pr\u00e1v zo zodpovednosti za vady tovaru zak\u00fapen\u00e9ho spotrebite\u013eom v internetovom obchode www.kafone.eu. Riadi sa <strong>\u00a7 615 a\u017e 626 Ob\u010dianskeho z\u00e1konn\u00edka<\/strong> a z\u00e1konom \u010d. <strong>108\/2024 Z. z.<\/strong> o ochrane spotrebite\u013ea.<\/p>\n<h3>2. Doba zodpovednosti za vady<\/h3>\n<p>2.1 Pred\u00e1vaj\u00faci zodpoved\u00e1 za ak\u00fako\u013evek vadu, ktor\u00fa m\u00e1 tovar v \u010dase dodania a ktor\u00e1 sa prejav\u00ed <strong>do dvoch rokov<\/strong> od dodania tovaru (\u00a7 619 ods. 1 OZ).<\/p>\n<p>2.2 Ak sa vada prejav\u00ed do uplynutia tejto doby, <strong>predpoklad\u00e1 sa, \u017ee ide o vadu, ktor\u00fa mal tovar u\u017e v \u010dase dodania<\/strong> \u2014 iba\u017ee sa preuk\u00e1\u017ee opak alebo je tento predpoklad nezlu\u010dite\u013en\u00fd s povahou tovaru alebo vady (\u00a7 620 ods. 1 OZ). Ide o <strong>vyvr\u00e1tite\u013en\u00fd predpoklad<\/strong>: pred\u00e1vaj\u00faci m\u00f4\u017ee preuk\u00e1za\u0165 opak. Kupuj\u00faci na\u010falej preukazuje k\u00fapu, prejav vady a jej v\u010dasn\u00e9 vytknutie pod\u013ea bodu 2.5.<\/p>\n<p>2.2a <strong>Vadu treba vytkn\u00fa\u0165 do dvoch mesiacov od jej zistenia<\/strong>, najnesk\u00f4r do uplynutia doby pod\u013ea bodu 2.1, pr\u00edpadne pred\u013a\u017eenej pod\u013ea bodu 2.3 (\u00a7 621 ods. 3 OZ).<\/p>\n<p>2.3 <strong>Po prvom odstr\u00e1nen\u00ed vady opravou sa doba zodpovednosti predl\u017euje o 12 mesiacov.<\/strong> Pred\u013a\u017ei sa len raz bez oh\u013eadu na po\u010det opr\u00e1v (\u00a7 619 ods. 4 OZ).<\/p>\n<p>2.4 Pred\u00e1vaj\u00faci <strong>neposkytuje<\/strong> osobitn\u00fa obchodn\u00fa z\u00e1ruku nad r\u00e1mec z\u00e1konnej zodpovednosti za vady.<\/p>\n<p><strong>Pri potravin\u00e1ch<\/strong> je na obale uveden\u00fd d\u00e1tum minim\u00e1lnej trvanlivosti a podmienky skladovania. Pred\u00e1vaj\u00faci zodpoved\u00e1 za to, \u017ee tovar m\u00e1 po\u010das tejto doby vlastnosti, ktor\u00e9 mo\u017eno rozumne o\u010dak\u00e1va\u0165, ak boli podmienky skladovania dodr\u017ean\u00e9. <strong>Tento d\u00e1tum neskracuje dobu pod\u013ea bodu 2.1<\/strong> a jeho uplynut\u00edm pr\u00e1vo z vady nezanik\u00e1; rozhoduj\u00face zost\u00e1va, \u010di vadu mal tovar u\u017e v \u010dase dodania. Povaha potraviny v\u0161ak m\u00f4\u017ee ovplyvni\u0165 predpoklad pod\u013ea bodu 2.2.<\/p>\n<h3>3. Kde a ako reklamova\u0165<\/h3>\n<p>3.1 Vadu mo\u017eno vytkn\u00fa\u0165:<\/p>\n<ul>\n<li>e-mailom na <strong>ahoj@kafone.eu<\/strong><\/li>\n<li>telefonicky na <strong>+420 722 400 500<\/strong> (Po\u2013Pi 9:00\u201317:00)<\/li>\n<li>zaslan\u00edm tovaru na adresu <strong>GOOD BRANDS s.r.o., t\u0159\u00edda Kpt. Jaro\u0161e 1929\/10, \u010cern\u00e1 Pole, 602 00 Brno, \u010cesk\u00e1 republika<\/strong><\/li>\n<\/ul>\n<p>3.2 Pri uplatnen\u00ed reklam\u00e1cie odpor\u00fa\u010dame uvies\u0165 \u010d\u00edslo objedn\u00e1vky, popis vady a sp\u00f4sob vybavenia, ktor\u00fd po\u017eadujete. Prilo\u017eenie dokladu o k\u00fape reklam\u00e1ciu ur\u00fdchli, nie je v\u0161ak jej podmienkou.<\/p>\n<p>3.3 Pred\u00e1vaj\u00faci vyd\u00e1 kupuj\u00facemu <strong>bezodkladne po vytknut\u00ed vady p\u00edsomn\u00e9 potvrdenie<\/strong>, v ktorom uvedie lehotu na odstr\u00e1nenie vady (\u00a7 622 ods. 3 OZ).<\/p>\n<h3>4. Pr\u00e1va kupuj\u00faceho<\/h3>\n<p>4.1 Kupuj\u00faci m\u00e1 pr\u00e1vo <strong>zvoli\u0165 si odstr\u00e1nenie vady v\u00fdmenou tovaru alebo jeho opravou<\/strong>. Nem\u00f4\u017ee si zvoli\u0165 sp\u00f4sob, ktor\u00fd nie je mo\u017en\u00fd alebo ktor\u00fd by v porovnan\u00ed s druh\u00fdm sp\u00f4sobom sp\u00f4sobil pred\u00e1vaj\u00facemu neprimeran\u00e9 n\u00e1klady (\u00a7 623 ods. 1 OZ).<\/p>\n<p>4.2 Pred\u00e1vaj\u00faci <strong>pred odstr\u00e1nen\u00edm vady informuje kupuj\u00faceho<\/strong> o pr\u00e1ve vybra\u0165 si medzi opravou a v\u00fdmenou a o pred\u013a\u017een\u00ed doby zodpovednosti pod\u013ea bodu 2.3 (\u00a7 623 ods. 2 OZ).<\/p>\n<p>4.3 Pred\u00e1vaj\u00faci m\u00f4\u017ee odstr\u00e1nenie vady odmietnu\u0165, ak oprava ani v\u00fdmena nie s\u00fa mo\u017en\u00e9 alebo by si vy\u017eadovali neprimeran\u00e9 n\u00e1klady.<\/p>\n<p>4.4 Kupuj\u00faci m\u00e1 pr\u00e1vo na <strong>primeran\u00fa z\u013eavu z ceny alebo m\u00f4\u017ee od zmluvy odst\u00fapi\u0165<\/strong> (\u00a7 624 ods. 1 OZ), ak pred\u00e1vaj\u00faci vec neopravil ani nevymenil, ak tak neurobil v s\u00falade s \u00a7 623 ods. 7 a 9, ak odstr\u00e1nenie vady odmietol pod\u013ea \u00a7 623 ods. 3, ak m\u00e1 vec <strong>rovnak\u00fa vadu napriek oprave alebo v\u00fdmene<\/strong>, ak je vada <strong>takej z\u00e1va\u017enej povahy, \u017ee od\u00f4vod\u0148uje okam\u017eit\u00fa z\u013eavu alebo odst\u00fapenie<\/strong>, alebo ak pred\u00e1vaj\u00faci vyhl\u00e1sil \u010di je zrejm\u00e9, \u017ee vadu neodstr\u00e1ni v primeranej lehote alebo bez z\u00e1va\u017en\u00fdch \u0165a\u017ekost\u00ed pre kupuj\u00faceho.<\/p>\n<p>4.5 Po odst\u00fapen\u00ed vracia kupuj\u00faci vec <strong>na n\u00e1klady pred\u00e1vaj\u00faceho<\/strong>. Pred\u00e1vaj\u00faci vr\u00e1ti k\u00fapnu cenu najnesk\u00f4r <strong>do 14 dn\u00ed<\/strong> od vr\u00e1tenia veci alebo od preuk\u00e1zania jej odoslania, <strong>rovnak\u00fdm sp\u00f4sobom<\/strong>, ak\u00fd kupuj\u00faci pou\u017eil pri platbe; n\u00e1klady \u00fahrady zn\u00e1\u0161a pred\u00e1vaj\u00faci (\u00a7 624 ods. 6 a\u017e 8).<\/p>\n<h3>5. Lehota na vybavenie<\/h3>\n<p>5.1 Pred\u00e1vaj\u00faci oprav\u00ed alebo vymen\u00ed tovar <strong>v primeranej lehote, ktor\u00e1 nesmie by\u0165 dlh\u0161ia ako 30 dn\u00ed<\/strong> odo d\u0148a vytknutia vady \u2014 ak dlh\u0161iu lehotu neod\u00f4vod\u0148uje objekt\u00edvny d\u00f4vod, ktor\u00fd pred\u00e1vaj\u00faci nem\u00f4\u017ee ovplyvni\u0165. <strong>D\u00f4kazn\u00e9 bremeno o existencii tak\u00e9ho d\u00f4vodu zn\u00e1\u0161a pred\u00e1vaj\u00faci<\/strong> (\u00a7 623 ods. 4 OZ).<\/p>\n<p>5.2 Odstr\u00e1nenie vady je pre kupuj\u00faceho <strong>bezplatn\u00e9<\/strong>; n\u00e1klady na prevzatie tovaru zn\u00e1\u0161a pred\u00e1vaj\u00faci.<\/p>\n<p>5.3 Opraven\u00fd alebo n\u00e1hradn\u00fd tovar dod\u00e1 pred\u00e1vaj\u00faci kupuj\u00facemu na vlastn\u00e9 n\u00e1klady rovnak\u00fdm alebo obdobn\u00fdm sp\u00f4sobom, ak\u00fdm mu kupuj\u00faci dodal vadn\u00fd tovar, ak sa strany nedohodn\u00fa inak.<\/p>\n<h3>6. Kedy pr\u00e1va zo zodpovednosti za vady nevznikaj\u00fa<\/h3>\n<p>Pr\u00e1va zo zodpovednosti za <strong>konkr\u00e9tnu vadu<\/strong> nemo\u017eno uplatni\u0165, ak t\u00fato vadu sp\u00f4sobil kupuj\u00faci s\u00e1m \u2014 najm\u00e4 ak nedodr\u017eal podmienky skladovania uveden\u00e9 na obale tovaru. Net\u00fdka sa to in\u00fdch v\u00e1d, ktor\u00e9 tovar mal u\u017e v \u010dase dodania. Vadou nie je be\u017en\u00e9 opotrebenie.<\/p>\n<h3>7. Alternat\u00edvne rie\u0161enie sporov<\/h3>\n<p>Ak nie ste spokojn\u00ed so sp\u00f4sobom vybavenia reklam\u00e1cie, obr\u00e1\u0165te sa najprv na n\u00e1s na <strong>ahoj@kafone.eu<\/strong>. Ak odpovieme zamietavo alebo neodpovieme do 30 dn\u00ed, m\u00e1te pr\u00e1vo poda\u0165 n\u00e1vrh na mimos\u00fadne rie\u0161enie spotrebite\u013esk\u00e9ho sporu.<\/p>\n<p>Pred\u00e1vaj\u00faci m\u00e1 s\u00eddlo v \u010ceskej republike, preto sa na\u0148 nevz\u0165ahuje z\u00e1kon \u010d. 391\/2015 Z. z. (\u00a7 1 ods. 2 tohto z\u00e1kona). Pr\u00edslu\u0161n\u00fdm subjektom je <strong>\u010cesk\u00e1 obchodn\u00e1 in\u0161pekcia<\/strong> (\u010cesk\u00e1 obchodn\u00ed inspekce), \u0160t\u011bp\u00e1nsk\u00e1 44, 110 00 Praha 1, \u010cesk\u00e1 republika, <a href=\"https:\/\/www.coi.cz\" target=\"_blank\" rel=\"noopener noreferrer\">www.coi.cz<\/a>; n\u00e1vrh mo\u017eno poda\u0165 online na <a href=\"https:\/\/adr.coi.cz\" target=\"_blank\" rel=\"noopener noreferrer\">adr.coi.cz<\/a>.<\/p>\n<p>Pri cezhrani\u010dnom spore m\u00f4\u017eete vyu\u017ei\u0165 pomoc <strong>Eur\u00f3pskeho spotrebite\u013esk\u00e9ho centra v SR<\/strong>, <a href=\"https:\/\/www.esc-sr.sk\" target=\"_blank\" rel=\"noopener noreferrer\">www.esc-sr.sk<\/a>.<\/p>\n<h2>Uplatni\u0165 reklam\u00e1ciu<\/h2>\n\t<form class=\"kfr-form\" method=\"post\" action=\"https:\/\/www.kafone.eu\/wp-admin\/admin-post.php\">\n\t\t<input type=\"hidden\" name=\"action\" value=\"kfr_submit\">\n\t\t\t\t<input type=\"hidden\" name=\"kfr_from\" value=\"https:\/\/www.kafone.eu\/sk\/wp-json\/wp\/v2\/pages\/709\">\n\t\t<input type=\"hidden\" name=\"kfr_trh\" value=\"sk\">\n\t\t<input type=\"hidden\" id=\"kfr_nonce\" name=\"kfr_nonce\" value=\"703c9c0ea3\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/sk\/wp-json\/wp\/v2\/pages\/709\" \/>\t\t\t\t<div style=\"position:absolute;left:-9999px\" aria-hidden=\"true\">\n\t\t\t<label>Web<input type=\"text\" name=\"kfr_website\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n\t\t<\/div>\n\n\t\t<p class=\"kfr-uvod\">M\u00e1 tovar vadu? Op\u00ed\u0161te n\u00e1m ju prostredn\u00edctvom tohto formul\u00e1ra. Potvrdenie prijatia v\u00e1m ihne\u010f za\u0161leme e-mailom.<\/p>\n\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_order\">\u010c\u00edslo objedn\u00e1vky *<\/label>\n\t\t\t<input type=\"text\" id=\"kfr_order\" name=\"kfr_order\" required>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_zbozi\">Ktor\u00fd tovar reklamujete *<\/label>\n\t\t\t<input type=\"text\" id=\"kfr_zbozi\" name=\"kfr_zbozi\" required>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_vada\">Popis vady *<\/label>\n\t\t\t<textarea id=\"kfr_vada\" name=\"kfr_vada\" rows=\"5\" required><\/textarea>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_zpusob\">Ako si \u017eel\u00e1te reklam\u00e1ciu vybavi\u0165 *<\/label>\n\t\t\t<select id=\"kfr_zpusob\" name=\"kfr_zpusob\" required>\n\t\t\t\t<option value=\"\">\u2014<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"oprava\">Opravu tovaru<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"vymena\">V\u00fdmena za nov\u00fd<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"sleva\">Primeran\u00fa z\u013eavu<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"vraceni\">Vr\u00e1tenie pe\u0148az\u00ed<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_jmeno\">Meno a priezvisko *<\/label>\n\t\t\t<input type=\"text\" id=\"kfr_jmeno\" name=\"kfr_jmeno\" required>\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_email\">E-mail na vyrozumenie *<\/label>\n\t\t\t<input type=\"email\" id=\"kfr_email\" name=\"kfr_email\" required\n\t\t\t\tplaceholder=\"vas@email.sk\">\n\t\t<\/div>\n\t\t<div class=\"kfr-radek\">\n\t\t\t<label for=\"kfr_telefon\">Telef\u00f3n<\/label>\n\t\t\t<input type=\"tel\" id=\"kfr_telefon\" name=\"kfr_telefon\">\n\t\t<\/div>\n\n\t\t<button type=\"submit\" class=\"kfr-odeslat\">Odosla\u0165 reklam\u00e1ciu<\/button>\n\t<\/form>","protected":false},"excerpt":{"rendered":"<p>GOOD BRANDS s.r.o., I\u010cO 02397641, t\u0159\u00edda Kpt. Jaro\u0161e 1929\/10, \u010cern\u00e1 Pole, 602 00 Brno, \u010cesk\u00e1 republika pre internetov\u00fd obchod www.kafone.eu [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-709","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.kafone.eu\/sk\/wp-json\/wp\/v2\/pages\/709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kafone.eu\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kafone.eu\/sk\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kafone.eu\/sk\/wp-json\/wp\/v2\/comments?post=709"}],"version-history":[{"count":2,"href":"https:\/\/www.kafone.eu\/sk\/wp-json\/wp\/v2\/pages\/709\/revisions"}],"predecessor-version":[{"id":777,"href":"https:\/\/www.kafone.eu\/sk\/wp-json\/wp\/v2\/pages\/709\/revisions\/777"}],"wp:attachment":[{"href":"https:\/\/www.kafone.eu\/sk\/wp-json\/wp\/v2\/media?parent=709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}